1 Day • IC & Leaders Focus Module

Conflict Management

This training is aimed at anyone (leader, manager, individual contributor, coach, etc.) who wants to improve their conflict management skillset. This means preventing unnecessary and unproductive conflict, while making necessary and productive conflict safe and efficient.

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Let's do this together

How can we better deal with conflicts? What leads to conflicts? And why do some conflicts resolve themselves quickly while others escalate or fester for an eternity? What conflicts do we actually want because they serve a useful purpose? And which ones should we prevent and minimize?

Reflect

Know where your personal “buttons” are and where those of others may be

Learn

Practical models to guide your thinking and actions for conflict management and prevention

Apply

Practice mediation skills, encourage useful conflicts and prevent unnecessary ones

Training Topics

Where do conflicts come from?

Get to know the five core sources of conflict — and learn to spot which one(s) you’re actually dealing with
See why conflict management is a skill you build through knowledge and practice, with no neat one-size-fits-all recipe

Why conflicts escalate

Understand the biology behind escalation: how the fight/flight/freeze response quietly shuts down empathy, listening, and clear thinking right when you need them most
Learn how our core social needs get triggered — and how recognising a “pushed button,” in yourself or the other person, lets you lower the temperature in the room

Managing yourself in conflict

Build a personal routine to catch yourself before you react, so you respond as your best self rather than on autopilot
Identify your default conflict style, understand its upsides and blind spots, and learn when and how to shift it

Resolving conflict

Learn to separate positions (“what I say I want”) from interests (“why I want it”), and use open questions to surface what really matters to each side
Pick up practical heuristics for de-escalating — from “us against the problem” framing to knowing when a conflict simply needs time or outside help

Our Method

Our “Conflict Management” Training enables a sustainable learning experience through these training and coaching elements:

One training day
Models and theories based on literature, experience, neuroscience and practicability
Take-home exercises for you and your team
Reflection and discussion
Simulations and case studies
Workbook & documentation
Exchange in a small, trusting group