GTC

General Terms and Conditions (GTC)

for services provided by Resch Krahé Haus GbR – crispycoaching

Version: April 2026

1. Scope

1.1. These General Terms and Conditions (GTC) apply to all offers and services of Resch Krahé Haus GbR – crispycoaching, Chausseestraße 116, 10115 Berlin, email: hello@crispycoaching.com (hereinafter referred to as “crispycoaching” or “we”, “us”), in particular for coaching, training, seminars, workshops, consulting projects, digital learning programs, and other educational formats conducted online, on the customer’s premises, in our own facilities, or at external locations.

1.2. These GTC apply to consumers and businesses (hereinafter collectively referred to as “Customers”), unless expressly agreed otherwise.

1.3. Any deviating terms and conditions of the Customer shall not be recognized unless crispycoaching expressly agrees to their validity in writing.

2. Subject Matter of the Contract & Services

2.1. crispycoaching provides coaching and consulting services in the form of individual coaching, group coaching, workshops, online programs, or other events, as follows:

2.1.1. In-house Projects

In-house projects comprise training courses, consulting services, workshops, and management diagnostics designed exclusively for individual companies. Delivery may take place both in person and online. In addition, the scope of services includes individually tailored support for companies in leadership, team, and organizational development processes. This includes, in particular, services such as needs assessments, concept and measure development, strategy workshops, facilitation, and further project-related consulting and development measures.

The specific design and implementation of the services shall take place in close coordination with the Customers and may—depending on the agreement—be delivered online or on site.

2.1.2. Open Trainings (crispy academy)

Open trainings are seminars in which individuals or teams from different companies may participate. The events take place on fixed dates and may be booked in advance subject to availability.

2.1.3. Coaching (B2B, B2C)

Coaching services are offered as individual or team formats. Bookings are made exclusively in the form of prepaid hourly packages of at least 6 hours, which may be redeemed flexibly within an agreed period.

2.1.4. Digital Learning Program “Lead Yourself” (B2B, B2C)

“Lead Yourself” is a multi-week digital learning program consisting of self-study phases, digital and, where applicable, printed learning materials, as well as live sessions. As a rule, the program is conducted in fixed groups with certain start dates. If offered, the program may also be completed as an individual participant independently of a group.

(hereinafter collectively referred to as the “Services”).

2.2. The Services are intended primarily for entrepreneurs within the meaning of Section 14 German Civil Code (BGB). They are booked either directly by corporate Customers or by their respective employees on behalf of the Customer. Booking by consumers within the meaning of Section 13 BGB, privately and at their own expense, is possible only in exceptional cases. In such cases, the respective provisions of these GTC for consumers shall apply accordingly.

2.3. The Services offered do not constitute psychotherapy, medical treatment, healthcare services, legal advice, or tax advice. Coaching serves exclusively for personal and/or professional development, reflection, and support in goal-setting and decision-making processes. It does not replace treatment by a doctor, psychotherapist, or alternative practitioner, nor advice from a lawyer or tax advisor. Customers and participants are themselves responsible for consulting appropriate specialists where necessary in the event of health-related, psychological, or legal issues. Should such a need arise during coaching, professional medical, psychotherapeutic, or legal help is recommended.

2.4. crispycoaching does not owe any specific economic, personal, or other success. In particular, no guarantee is given for the achievement of specific goals, increases in revenue, professional development, examination results, or other outcomes. The Services are provided in the form of a service contract within the meaning of Sections 611 et seq. BGB. Any concrete result depends primarily on the active cooperation, individual implementation, and personal circumstances of the participants and lies outside the control of crispycoaching.

3. Conclusion of Contract & Booking

3.1. The presentation of crispycoaching’s Services on its own website, in social media, or in advertising materials does not constitute a legally binding offer.

3.2. Booking of the Services takes place after individual consultation, by email, via our contact form, by telephone, or through specific registration forms, as follows:

3.2.1. In-house Projects

For in-house projects, crispycoaching generally provides a binding written offer or an individual concept. A contract is concluded through the Customer’s acceptance or confirmation of the offer (e.g. by email or telephone). The contract may also be concluded without a formal written contract if, on the basis of a transmitted offer, draft, or concept, the Customer arranges for performance of the service or proceeds on that basis and takes corresponding organizational measures (e.g. scheduling appointments, organizing rooms, inviting participants). Amendments or additions to the offer, in particular after coordination rounds, negotiations, or content adjustments, may also become binding by way of a commercial confirmation letter. The conclusion of the contract and all contract-related declarations may be made in text form, in particular by email.

3.2.2. Open Trainings (crispy academy)

A request to participate in open trainings, programs, or comparable services is generally made by email to the contact address specified by crispycoaching. Such a request initially constitutes a non-binding expression of interest and a request for further information. On the basis of the request, crispycoaching shall send by email a specific offer for participation in the respective event or program. The contract is concluded when the Customer accepts or confirms the offered training or program place by email. Until full payment has been received, crispycoaching reserves the right to allocate the place elsewhere.

3.2.3. Coaching

An expression of interest in coaching services is generally made by email or telephone. Based on this inquiry, crispycoaching will generally offer an introductory meeting in order to clarify the concerns, process, and format with the Customer. Based on this meeting, crispycoaching shall send an offer by email for a coaching hourly package, which may be accepted by the Customer by informal email reply or telephone call, or implicitly by payment or by scheduling coaching appointments. crispycoaching is only obliged to begin providing the service after full payment of the agreed amount for the hourly package has been received. The coaching hours included in the package may be used flexibly within a period of 24 months from the invoice date; any unused hours shall expire without compensation after expiry of this period. Hourly contingents are not tied to specific individuals, i.e. Customers may arrange for coaching services to be provided by crispycoaching to different employees. crispycoaching reserves the right, in times of high demand—especially at year-end—to restrict appointment scheduling and move appointments to less busy periods (e.g. summer months).

3.2.4. Digital Learning Program “Lead Yourself”

The product “Lead Yourself” is a self-directed coaching program that is designed to be used largely independently. The program is conducted in groups with fixed start dates; in cases of low demand or non-payment by other participants, crispycoaching may, at its own discretion, also offer the program as individual self-study. The contract is concluded through the Customer’s registration via the web form or by email and the subsequent registration confirmation by crispycoaching. An automatic receipt confirmation does not yet constitute a binding registration confirmation by crispycoaching. Access to the program and, where applicable, the dispatch of materials will only be activated after payment has been received. Until full payment has been received, crispycoaching is entitled to allocate the booked place elsewhere. The number of participants is limited. Places are generally allocated in the order in which registrations are received.

3.3. In addition, the cancellation and postponement provisions under the section “Cancellation / Postponement of Appointments” of these GTC shall apply.

4. Performance of Services and Duties to Cooperate

4.1. crispycoaching shall provide the contractually agreed coaching and consulting services with due care, to the best of its knowledge and belief, and on the basis of its professional experience. The type, scope, duration, and specific design of the Services are determined by the respective offer, service description, or individual agreement between the parties. crispycoaching is entitled to adjust the scope of the service where appropriate. crispycoaching is generally free in its methodological and content-related design of the Services, provided that the agreed service content is maintained. There shall be no entitlement to performance by a specific method or with a specific content focus unless expressly agreed.

4.2. crispycoaching is entitled to use suitable vicarious agents or external service providers to perform the Services, provided that no legitimate interests of the Customer are thereby adversely affected.

4.3. The provision of the Services takes place in a cooperative development process and requires the active cooperation of the Customer. Coaching in particular is based on mutual trust, openness, and respectful collaboration. Both parties undertake to treat each other respectfully.

4.4. Customers undertake in particular to participate punctually, actively, and responsibly in appointments, to carry out agreed tasks, exercises, or implementation measures to the best of their knowledge, and to provide crispycoaching with relevant information truthfully and in full. Customers are furthermore obliged to attend agreed appointments punctually, to independently ensure the technical requirements (for online coaching in particular: stable internet connection and functioning audio/video equipment), and to use materials, concepts, strategies, and documents provided exclusively for their own purposes and not pass them on to third parties.

4.5. If Services are provided on the Customer’s premises or at a venue organized by the Customer, the Customer shall ensure the organizational and technical conditions required for performance. This includes in particular a suitable, undisturbed workspace of appropriate size, suitable seating and work surfaces for participants, and—if required for the respective service–technical equipment such as presentation facilities (e.g. monitor, projector, or flipchart), facilitation materials, and stable internet access. The Customer shall ensure that the premises are prepared and accessible at the agreed time and that the participants are informed in good time about the location and time of the event.

4.6. If the Customer fails to comply, or fails to comply fully, with its duties to cooperate, or if the relationship of trust between the parties is permanently disturbed, crispycoaching shall not be obliged to provide the Services; crispycoaching’s claims for remuneration shall remain unaffected. The same applies if disrespectful, discriminatory, or disruptive behavior by participants occurs, other participants are significantly impaired, or program rules are repeatedly violated.

5. Terms of Payment

5.1. The following payment and billing provisions apply to the various Services:

5.1.1. In-house Projects

5.1.1.1. For in-house projects and comparable consulting or project services, the payment terms set out in the respective offer or project agreement shall apply. As a rule, invoicing takes place after performance of the agreed service and issuance of the invoice. In the case of projects with longer durations or multiple service phases, crispycoaching is entitled to issue reasonable partial invoices in accordance with project progress. Deviating from this, invoicing may also take place before performance if Customers use budget funds at year-end and for this purpose purchase vouchers, contingents, or comparable service volumes for the following year.

5.1.1.2. Travel Costs

For on-site services, the following travel cost flat rates shall apply:

  • Domestic (Germany): 8% of the respective net order value
  • International: 12% of the respective net order value

These flat rates cover all usual travel, accommodation, and meal costs of the trainers and/or consultants deployed. If individual travel days cause significantly higher costs due to exceptional external factors (e.g. trade fair periods, last-minute bookings, or strikes), crispycoaching may, after prior coordination, charge additional costs upon proof. No travel cost flat rates apply to fully digital formats (e.g. online trainings, e-coachings, or webinars).

5.1.1.3. Additional Costs

In addition to the agreed remuneration for the Services, further costs may arise depending on the scope of the project or a corresponding agreement, in particular for project management, travel expenses, material costs, and conceptual work. These shall be charged separately unless they are expressly included in the offer.

For projects with a net order value of EUR 5,000 or more, a project management surcharge of 10% of the net project volume shall be charged for services relating to contract clarification, goal definition, scheduling, and coordination and feedback processes.

Services such as documentation, extensive preparation or follow-up work, result protocols, and other additional services not expressly included in the offer shall be remunerated separately. Billing takes place according to actual time spent at crispycoaching’s applicable hourly rates.

5.1.2. Open Trainings (“crispy academy”)

As a rule, the participation fee is payable in advance upon invoicing. Additional costs for on-site services, travel cost flat rates, or additional costs may apply accordingly (see above under “In-house Projects”).

5.1.3. Coaching

Coaching hour packages must be paid in advance upon invoicing. Additional costs for on-site services, travel cost flat rates, or additional costs may apply accordingly (see above under “In-house Projects”).

5.1.4. Digital Learning Program “Lead Yourself”

The participation fee is payable in advance upon invoicing.

5.2. Unless otherwise agreed, invoices are due for payment without deduction within 14 days from the invoice date. Travel and other costs shall be invoiced together with the fee or charged subsequently and are likewise due within 14 days after the relevant invoice has been issued. If payment by installments has been agreed, this shall merely constitute a facilitation of payment and shall not affect the obligation to pay the entire agreed remuneration.

5.3. If a Customer defaults in whole or in part on an installment, crispycoaching shall be entitled, after unsuccessful expiry of a reasonable grace period, to declare the entire outstanding balance immediately due.

5.4. Default occurs automatically after the due date has passed. In the event of default in payment, crispycoaching shall be entitled to charge statutory default interest. This amounts to 9 percentage points above the applicable base interest rate in legal transactions with entrepreneurs, and 5 percentage points above the applicable base interest rate in legal transactions with consumers. In addition, crispycoaching is entitled to:

  • suspend further services until outstanding claims have been fully settled,
  • temporarily block access to digital content or member areas,
  • claim reminder, debt collection, and other costs.

The right to assert further damages for default remains reserved.

6. Postponements and Cancellations, Termination, Force Majeure

6.1. In order to ensure the smooth scheduling of appointments and keep waiting times for all Customers as short as possible, we ask for a responsible approach to agreed appointments. If you are unable to attend or need to postpone an appointment, timely notification is required. Postponements and cancellations are generally possible but must be made within the deadlines set out in these GTC. The following provisions serve to create planning security for both parties and to ensure fair allocation of appointments.

6.2. Consumers within the meaning of Section 13 BGB have a statutory right of withdrawal. The withdrawal period is 14 days from the conclusion of the contract. If the service begins before expiry of the withdrawal period at the Customer’s express request, the right of withdrawal may expire prematurely (Section 356 para. 4 BGB). A separate withdrawal notice shall be provided to Customers as an attachment.

6.3. Postponements and cancellations are possible as follows:

6.3.1. In-house Projects

In the event of postponement or cancellation of an already agreed in-house date, the following rules apply:

  • up to 30 calendar days before the date: free of charge;
  • 29 to 15 calendar days before the date: 25% of the agreed fee in the last offer letter;
  • 14 to 7 calendar days before the date: 50% of the agreed fee in the last offer letter;
  • 6 to 4 calendar days before the date: 75% of the agreed fee in the last offer letter;
  • from 3 calendar days before the date onwards (including non-attendance): 100% of the agreed fee in the last offer letter.

For customer-side cancellations of in-house projects with a net order volume of EUR 20,000 or more and already agreed performance dates, an additional lump-sum compensation for effort and blocked capacity of EUR 5,000 net shall become due. Further statutory claims of crispycoaching remain unaffected.

Requests for postponement shall be deemed cancellations unless a binding new date is agreed within 24 hours. Such postponement is only possible once.

6.3.2. Coaching

Agreed appointments are binding. A cancellation or postponement free of charge is possible up to 48 hours before the respective individual appointment. In the event of later cancellation or non-attendance, the full fee shall be charged.

Should crispycoaching have to cancel an appointment, a substitute appointment shall be offered. Any further claims by the Customer are excluded.

6.3.3. Open Trainings (crispy academy)

Agreed dates are binding. Free cancellation is not possible; postponement may be agreed up to 30 calendar days before the date. In the event of later postponement or non-attendance, the full fee shall be charged. Upon presentation of a medical certificate, a later postponement may also be granted at crispycoaching’s discretion.

Should crispycoaching have to cancel a date, a substitute date shall be offered. Any further claims by the Customer are excluded.

6.3.4. Lead Yourself

In the case of postponement or cancellation with regard to the “Lead Yourself” training, the following rules apply:

  • up to 30 calendar days before program start: free postponement to the next group may be possible at crispycoaching’s discretion;
  • 30 to 15 days before the start date: 50% of the participation fee will be refunded;
  • from 14 days before the start date: 100% of the participation fee remains with crispycoaching; no refund will be made.

Replacement participation in another group may be possible at crispycoaching’s discretion, provided access has not yet been activated.

6.4. Consumers within the meaning of Section 13 BGB have a statutory right of withdrawal. The withdrawal period is 14 days from conclusion of the contract. If the service begins before expiry of the withdrawal period at the Customer’s express request, the right of withdrawal may expire prematurely (Section 356 para. 4 BGB). A separate withdrawal notice shall be provided to the Customer as an attachment.

6.5. Unless expressly agreed otherwise, ordinary termination during the term of the contract is excluded. The right to extraordinary termination for good cause remains unaffected. Good cause shall exist in particular if:

  • Customers are in default with due payments,
  • Customers violate contractual obligations,
  • the relationship of trust is permanently disturbed,
  • Customers significantly impair the course of group programs,
  • confidential content or protected materials are passed on without authorization,
  • access data to member areas is passed on to third parties without authorization.

Extraordinary termination shall not generally affect crispycoaching’s claim to remuneration.

6.6. If Customers terminate coaching or other Services prematurely or do not make use of offered Services, crispycoaching’s claim to the agreed total remuneration shall remain in full. Services not used shall not give rise to any claim for reimbursement or pro rata remuneration. This applies in particular in the event of:

  • voluntary non-participation in live calls;
  • failure to make use of coaching appointments;
  • failure to use digital content;
  • failure to implement recommended measures.

6.7. Events of force majeure that lie outside the sphere of influence of the parties and significantly hinder or temporarily render impossible the performance of the agreed coaching services shall release the affected party from its performance obligations for the duration and to the extent of their effects. Force majeure includes in particular natural disasters, war, terrorism, pandemics, official orders, or other unforeseeable, extraordinary, and unavoidable events. Circumstances within the risk sphere of the respective party shall not be deemed force majeure. This includes in particular personal scheduling problems, lack of availability, technical problems on the participant’s side, as well as strikes or transport disruptions, insofar as these could have been avoided or overcome by reasonable alternative measures (e.g. using other means of transport, timely travel planning, or participation in online formats).

6.8. In the event of force majeure, agreed coaching appointments shall, where possible, be postponed or—if reasonable and appropriate—conducted in another format (in particular online). In this case there shall be no entitlement to performance at a specific time or to reimbursement of fees already paid. If the force majeure event lasts longer than 30 days and performance of the Services is still not possible, both parties shall be entitled to extraordinary termination of the contract. Services already performed shall be remunerated pro rata.

6.9. The affected party is obliged to inform the other party without undue delay of the existence of a force majeure event and to do everything reasonable to keep the effects as low as possible.

7. Right of Withdrawal

Right of Withdrawal for Consumers

(a) Exclusively Business Transactions
Our offers are generally aimed at businesses (Section 14 BGB). For contracts concluded exclusively with businesses, there is no statutory or contractual right of withdrawal.

(b) Consumers / Private Payers
If a natural person becomes a contractual partner as a consumer (Section 13 BGB), the following right of withdrawal applies unless a statutory exception applies:

Withdrawal Notice

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

Resch Krahé Haus GbR – crispycoaching
E-mail: hello@crispycoaching.com
Tel.: +49 172 7080109

by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form printed at the end of these GTC, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and at the latest within fourteen days from the day on which we received your notice of withdrawal. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.

If you requested that the services should begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you informed us of your exercise of the right of withdrawal in relation to this contract compared with the total scope of services provided for in the contract (Section 357 para. 8 BGB).

(c) Exceptions
The right of withdrawal does not apply to contracts:

  • for services related to leisure activities if the contract provides for a specific date or period of performance (Section 312g para. 2 no. 9 BGB), in particular open in-person trainings or workshops with a fixed date;
  • for the supply of digital content if we have begun performance before expiry of the withdrawal period with your express consent and you simultaneously confirmed that you lose your right of withdrawal upon commencement of performance (Section 356 para. 5 BGB).

Model Withdrawal Form

(If you wish to withdraw from the contract, you may fill out and return this form to us.)

To Resch Krahé Haus GbR – crispycoaching, Chausseestraße 116, 10115 Berlin, Email: hello@crispycoaching.com

I/We hereby withdraw from the contract concluded by me/us for the provision of the following service (…)
Ordered on … / received on …
Name of consumer(s) …
Address of consumer(s) …
Signature of consumer(s) (only if notification is made on paper)
Date …

(d) Commencement of Performance before Expiry of the Withdrawal Period
For digital learning programs or online coaching that are activated immediately, consumers may make the following declaration before contract performance in order to receive the service immediately and before expiry of the withdrawal period:

“I expressly request that crispycoaching begin providing the service before expiry of the withdrawal period. I understand that I lose my right of withdrawal once the service has been fully performed.”

8. Changes by crispycoaching

8.1. crispycoaching reserves the right to cancel open trainings or programs or postpone them to a later date if the number of participants is too low or for organizational reasons. Participants will generally be informed of any cancellation or postponement no later than 14 calendar days before the originally planned date. In this case, they shall receive a place in the next available round. If the new date is too far in the future for individual reasons, crispycoaching shall offer, as compensation, a one-time 30-minute online coaching session on a current topic. A refund of the participation fee shall only be made in exceptional cases and by individual agreement. Any further claims, in particular claims for damages, are excluded.

8.2. crispycoaching is also entitled to replace announced trainers or coaches for a valid reason—especially in the event of illness, force majeure, or unforeseen circumstances—with equally qualified professionals. A change of the person providing the service does not entitle the Customer to cancel or reduce the participation fee or the agreed daily or hourly rate.

8.3. If a Service cannot be provided due to force majeure (e.g. illness, official orders, technical disruptions outside the sphere of influence of crispycoaching), the Service shall be made up at an appropriate later date. Any further claims are excluded.

9. Liability

9.1. Customers acknowledge that the developed content, strategies, and impulses merely constitute recommendations for action. Implementation is at the Customer’s own responsibility. Customers bear full responsibility for decisions, actions, and results in connection with the coaching. It is expressly pointed out that no guarantee is given for specific turnover, profit increases, customer acquisition, reach growth, contract conclusions, professional promotions, or other economic or personal success. Any examples, references, case studies, or testimonials of other customers presented during the provision of the Services serve solely for illustrative purposes and do not constitute a binding promise of comparable results. The content conveyed does not constitute legal, tax, financial, or medical advice. Decisions, measures, or omissions undertaken by Customers or participants on the basis of the conveyed content are made at their own responsibility; no guarantee of success is assumed.

9.2. Participants enter crispycoaching’s training and coaching rooms as well as external locations at their own responsibility. crispycoaching shall only be liable for accidents insofar as the damage is based on a culpable breach of statutory duties of care. No liability is accepted for the loss of or damage to personal belongings unless crispycoaching acted intentionally or with gross negligence.

9.3. crispycoaching shall be liable without limitation for damages arising from injury to life, body, or health caused by an intentional or negligent breach of duty by crispycoaching, its legal representatives, or vicarious agents.

9.4. For all other damages, crispycoaching shall only be liable in cases of intent and gross negligence. In the case of ordinary negligence, crispycoaching shall only be liable in the event of a breach of a material contractual obligation (cardinal obligation). Material contractual obligations are such obligations whose fulfillment is essential to the proper performance of the contract and on whose observance the Customer may regularly rely. In the event of a slightly negligent breach of a material contractual obligation, crispycoaching’s liability shall be limited in amount to the foreseeable damage typical for the contract.

9.5. Towards entrepreneurs within the meaning of Section 14 BGB, liability for damages caused by ordinary negligence—except in the case of breach of material contractual obligations—is excluded. Insofar as liability exists towards entrepreneurs for ordinary negligence in the case of breach of material contractual obligations, such liability shall be limited to the damage typically foreseeable. Towards entrepreneurs, liability for indirect damages, consequential damages, lost profits, failed savings, and other financial losses is excluded to the extent permitted by law.

9.6. The above limitations of liability shall also apply in favor of crispycoaching’s legal representatives, employees, and vicarious agents. Liability under the Product Liability Act and other mandatory statutory liability provisions remains unaffected.

9.7. Claims for damages against crispycoaching shall become time-barred one year after knowledge of the damage and the liable party, and at the latest three years after performance of the Service, insofar as legally permissible, except for claims resulting from injury to life, body, or health.

10. Copyright & Trademark License for Reference Use

10.1. All documents, content, videos, or concepts handed out by crispycoaching are protected by copyright. They may be used by Customers exclusively for personal, non-commercial use. Disclosure, reproduction, or making them publicly available is not permitted without crispycoaching’s written consent. The provision of content does not transfer ownership or any other intellectual property rights, except for the rights of use expressly granted.

10.2. All content, documents, and materials made available by crispycoaching within the scope of providing the Services—including, but not limited to, texts, scripts, presentations, videos, audio files, graphics, concepts, coaching methods, training materials, worksheets, templates, digital products, member areas, and other content—are protected by copyright. This also applies to content conveyed in live calls, workshops, webinars, or other events.

10.3. Customers receive a simple, non-exclusive, non-transferable, and non-sublicensable right to use the provided content exclusively for their own private purposes (in the case of consumers) or for their own internal business purposes (in the case of entrepreneurs). Any further use is not permitted. In particular, Customers are prohibited from:

  • reproducing, distributing, or making content publicly accessible in whole or in part, e.g. via social media;
  • passing content on to third parties or granting third parties access;
  • editing, redesigning, or publishing content in altered form;
  • using content for their own training, coaching, seminars, or commercial offers;
  • passing access data to member areas or online platforms on to third parties.

10.4. The creation of image, sound, or video recordings of events, coaching sessions, or online sessions is not permitted without crispycoaching’s express prior written consent. crispycoaching is entitled to record online events for documentation and quality assurance purposes. Publication shall only take place in compliance with data protection laws.

10.5. In the event of breaches of the above provisions, crispycoaching is entitled to prohibit the Customer from further use of the content and, where applicable, block access. Further claims, in particular for injunctive relief and damages, remain reserved.

10.6. Any trademarks, logos, business identifiers, or other protected signs of crispycoaching may not be used without express written consent. Corporate Customers hereby grant crispycoaching a simple license to use their company name and logo for reference purposes, e.g. in presentations or on the website and social media.

10.7. Our website and/or our Services may contain links to external websites or third-party content over whose content we have no control. We assume no liability for such third-party content. The respective provider or operator of the linked pages is always responsible for their content. At the time of linking, no unlawful content was apparent. Permanent monitoring of linked pages is not reasonable without concrete indications of a legal infringement. Upon becoming aware of infringements, we shall remove such links or content without undue delay. Insofar as content is provided by users or other third parties, we do not adopt such content as our own. The respective third party is solely responsible for its legality.

11. Data Protection & Confidentiality, Liability regarding Online Events via Third-Party Platforms

11.1. crispycoaching processes Customers’ personal data in accordance with the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

11.2. Personal data shall only be collected, processed, and used insofar as this is necessary for the establishment, performance, and handling of the contractual relationship or where the Customer has given express consent or where crispycoaching has an overriding legitimate interest.

11.3. Both parties undertake to maintain confidentiality regarding all information that becomes known in the course of the coaching. This obligation shall continue to apply after termination of the contract. crispycoaching does not make recordings or take notes during events; Customers are encouraged to take their own notes.

11.4. Further information on specific data processing, service providers used, legal bases, storage periods, as well as tracking and analysis tools, is set out in crispycoaching’s separate privacy policy, which is available on the website.

11.5. Insofar as crispycoaching’s Services are conducted wholly or partly online, digitally, or using video conferencing, collaboration, learning, communication, or other third-party platforms, the selection of the respective platform shall in principle be made by the Customer unless expressly agreed otherwise in writing. If the Customer selects, specifies, requests, provides, or approves a particular platform or other third-party service provider for the performance of the Services, its use shall take place exclusively at the Customer’s instigation and within the Customer’s sphere of responsibility. In such case, the Customer is obliged, prior to using the respective service, to independently verify and ensure that its use is legally permissible for the intended performance of the Services, in particular with regard to data protection, confidentiality, information security, third-country transfers, any consent or information obligations, and any works constitution, employment law, or regulatory requirements. In connection with the performance of the Services via platforms selected or approved by the Customer, crispycoaching and the Customer shall each act as independent controllers under data protection law unless expressly agreed otherwise in writing in the individual case. Processing by crispycoaching on behalf of the Customer with regard to the platform selected by the Customer shall only be owed if and insofar as this has been expressly agreed in writing.

11.6. The Customer shall be solely responsible for the data protection lawfulness of the use of any platform or other third-party service provider selected, specified, approved, or provided by the Customer, including its selection, approval, configuration, implementation, technical and organizational settings, third-country transfers, legal bases, information obligations, consent requirements, and internal compliance approvals. To the extent legally permissible, crispycoaching assumes no liability for the data protection lawfulness, legal assessment, technical security, availability, functionality, third-country transfer, adequacy of technical and organizational measures, or other compliance properties of platforms or third-party service providers selected, specified, approved, or provided by the Customer.

11.7. Upon first demand, the Customer shall indemnify crispycoaching against all third-party claims, official measures, fines, damages, losses, costs, and expenses, including reasonable legal defense costs, resulting from the fact that a platform selected, specified, approved, or provided by the Customer or its use is impermissible under data protection, regulatory, or other law, or has not been properly approved, configured, or internally coordinated by the Customer. This shall not apply insofar as crispycoaching caused the respective infringement intentionally or with gross negligence. The Customer is furthermore obliged to provide crispycoaching in good time with all information, specifications, approvals, and contacts necessary for data protection-compliant performance. If the Customer fails to comply with this obligation, crispycoaching shall be entitled to suspend performance of the affected Services in whole or in part until a legally compliant and technically feasible performance is possible. Further rights and payment claims of crispycoaching remain unaffected.

12. Final Provisions

12.1. The contract language is German. In case of doubt, the German version of these GTC shall prevail.

12.2. Amendments and additions to this contract must be made in writing. This also applies to any waiver of this written form requirement.

12.3. crispycoaching reserves the right to amend these GTC with effect for the future, provided the amendments are reasonable taking into account the interests of both parties. Customers shall be informed of changes in due time. If Customers do not object to the changes within a reasonable period, the changes shall be deemed accepted. crispycoaching shall expressly draw the Customer’s attention to this in the notification of changes.

12.4. Customers may only offset claims if their counterclaims have been finally adjudicated or are undisputed. A right of retention may only be exercised insofar as the counterclaim arises from the same contractual relationship. Assignment of claims arising from this contractual relationship by the Customer requires prior consent from crispycoaching. With regard to consumers, this shall apply only insofar as there is no statutory right of assignment.

12.5. Should individual provisions of these GTC be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the statutory provisions shall apply.

12.6. The place of performance for all services arising from this contractual relationship shall, as against entrepreneurs, be crispycoaching’s respective registered office. For consumers, the statutory provisions shall apply.

12.7. German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction shall, insofar as legally permissible, be Berlin. With regard to consumers, this choice of law shall apply only insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence are not restricted thereby.