CORE MODULE

Communication and Feedback

This training is aimed both at individual contributors who want to improve their communication and at people with leadership responsibility who want to improve their skills, especially in conversational situations.

Let’s do this together

Are you tired of outdated communication theories and models? In theory it all sounds reasonable and at the same time you can’t express what you actually want to say and admire others for their rhetorical skills? Learn how to express yourself in a pointed and positive way to achieve what you really want.

Reflect

On your own communication patterns, both verbal and non-verbal, by getting feedback (both verbal and video)

Learn

To better communicate and how to keep improving after the training

Apply

Try, try and try some more. Plenty of exercises and practice, because change takes time and effort

Training Topics

  • Negative language tends to create resistance in ourselves and others
  • Reframing our communication in positive language helps build commitment and good-will, and makes others more receptive to what we are saying

  • How often do we ask questions we don’t even want answered? Or we thinkwe know the answer to? How often should we have asked a question but didn’t bother or think of doing so?
  • Asking the right questions is what separates a monologue from a conversation and enables us to understand what the other person cares about, is thinking or feeling.

  • Based on the model by Marshal C. Rosenberg
  • Learn to express critical topics in a way that does not immediately cause a defensive reaction in the other party
  • Differentiate between feelings and the underlying needs

  • Striking the balance between clarity and empathy is difficult, and most of us tend to prefer one or the other
  • But expressing one without the other either means you are perceived as pretty harsh (clarity without empathy) or very nice but ineffectual (empathy without clarity)
  • Learn to combine both aspects in your communication through practice and clear, but obviously empathic, feedback

  • Understanding the psychological mechanisms at play during conversations
  • Learn how and why conversations can go off the rails even when neither party wants that to happen

  • Non-verbal communication or body language can help us reinforce our message – or take away from it
  • It also tends to be something we cannot see in ourselves very well and that we don’t get a lot of feedback on – we want to change that!

  • Storytelling is as old as humanity itself. It allows us to bring across emotions, complex ideas, motivation or a vision for the future much more powerfully than just saying “This is the idea”
  • To help you become a better story teller, we will look at the main characteristics of effective storytelling and help you develop stories of your own about something you care about

Book "Communication and Feedback" now!

Contact us now to sign up for this training, or to book
your free 30-minutes consultation.

Get in touch →

Our Method

Our “Communication & Feedback” Training enables a sustainable learning experience through these training and coaching elements:

  • Two training days
  • Models and theories based on literature, experience, neuroscience and practicability
  • Take-home exercises for you and your team
  • Reflection and discussion
  • Simulations and case studies
  • Workbook & documentation
  • Exchange in a small, trusting group

Meet Your Trainer

Svenja Haus

Managing Partner. Executive Coach. Trainer.

Key Topics: Communication & Feedback, Resilience and Startups

Svenja will help you discover what you are capable of.

After studying psychology, she worked in talent management and executive coaching at an international media corporation, gaining insights into corporate structures and the challenges of digitalisation. During her time at management consulting, she refined her business acumen and coaching skills and discovered her passion for product development and venture building.

Most recently, she was a founding member and Head of Research & Development at one of the leading EDTech startups in Europe, where she was responsible for product innovation, learning experience, pre-sales consulting & product marketing. At crispycoaching, Svenja Haus trains and coaches leaders to use coaching tools to broaden their perspective and thereby achieve an authentic and positive leadership style.

Julia Alt

Partner. Organizational Coach. Trainer

Julia has been working in management and organizational consulting for over 10 years. She combines topics related to team and leadership development with organizational aspects of cultural development, transformation management as well as the organization of collaboration and the establishment of new ways of communicating and working, especially in a digital context. As a M.A. in Politics and Administration, her work is always based on the latest scientific findings. She is a Scrum Master and Design Thinking Practitioner.

Communication and Feedback

Training Details

Investment: 980 EUR +VAT per person
The price covers 2 training days, participant documentation, lunches, organic snacks and drinks

Number of participants: Maximum 15
Trainer: Svenja Haus, Julia Alt
Language: English in Berlin and German in Köln

Location Berlin:
Trainings take place in our beautiful coaching loft
“CrispyLoft”
Chausseestraße 116
10115 Berlin (Mitte)

Location Köln:
Trainings take place in our beautiful coaching loft
“HEJ LOVE”
Große Brinkgasse 2b
50672 Köln

Communication and Feedback

Upcoming Dates

10./11.09. BERLIN in English

28./29.10. KÖLN in German

Sign up now →

Book "Communication and Feedback" now

Contact us now to sign up for this training, or to book
your free 30-minutes consultation.

Get in touch →

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