Focus Module Conflict Management
Let's do this together
How can we better deal with conflicts? What leads to conflicts? And why do some conflicts resolve themselves quickly while others escalate or fester for an eternity? What conflicts do we actually want because they serve a useful purpose? And which ones should we prevent and minimize?
Reflect
Know where your personal “buttons” are and where those of others may be
Learn
Practical models to guide your thinking and actions for conflict management and prevention
Apply
Practice mediation skills, encourage useful conflicts and prevent unnecessary ones
Training Topics
Where do conflicts come from?
- Get to know the five core sources of conflict — and learn to spot which one(s) you’re actually dealing with
- See why conflict management is a skill you build through knowledge and practice, with no neat one-size-fits-all recipe
Why conflicts escalate
- Understand the biology behind escalation: how the fight/flight/freeze response quietly shuts down empathy, listening, and clear thinking right when you need them most
- Learn how our core social needs get triggered — and how recognising a “pushed button,” in yourself or the other person, lets you lower the temperature in the room
Managing yourself in conflict
- Build a personal routine to catch yourself before you react, so you respond as your best self rather than on autopilot
- Identify your default conflict style, understand its upsides and blind spots, and learn when and how to shift it
Resolving conflict
- Learn to separate positions (“what I say I want”) from interests (“why I want it”), and use open questions to surface what really matters to each side
- Pick up practical heuristics for de-escalating — from “us against the problem” framing to knowing when a conflict simply needs time or outside help
Our Method
Our “Conflict Management” Training enables a sustainable learning experience through these training and coaching elements:
- One training day
- Models and theories based on literature, experience, neuroscience and practicability
- Take-home exercises for you and your team
- Reflection and discussion
- Simulations and case studies
- Workbook & documentation
- Exchange in a small, trusting group
Meet Your Trainers
Book Conflict Management
Sign up for one of our upcoming trainings through our website.
Want to know more first? Schedule a free consultation with us.
Upcoming dates for
Conflict Management
Training Details
Investment
650 EUR +VAT per person
The price covers 1 training day, participant documentation, lunch, organic snacks and drinks
Number of participants: Maximum 15
Trainer: Felix Krahé, Svenja Haus
Language: English in Berlin
Location
“CrispyLoft”
Chausseestraße 116
10115 Berlin (Mitte)
Other Crispy Trainings
