Conflict Management

This training is aimed at anyone (leader, manager, individual contributor, coach, etc.) who wants to improve their conflict management skillset. This means preventing unnecessary and unproductive conflict, while making necessary and productive conflict safe and efficient.

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Let's do this together

How can we better deal with conflicts? What leads to conflicts? And why do some conflicts resolve themselves quickly while others escalate or fester for an eternity? What conflicts do we actually want because they serve a useful purpose? And which ones should we prevent and minimize?

Reflect

Know where your personal “buttons” are and where those of others may be

Learn

Practical models to guide your thinking and actions for conflict management and prevention

Apply

Practice mediation skills, encourage useful conflicts and prevent unnecessary ones

Training Topics

Where do conflicts come from?

How and why do our brains categorise situations as conflicts or not-conflict?
Learn about different sources of conflict, and which trigger more or less rational behaviours in us

Preventing unproductive conflicts

Analyse your team and environment to identify risks that might currently or in the future lead to conflict
Learn, reflect on and discuss strategies to minimise those risks

Moderating unproductive conflicts

Using open questions to differentiate between interests and positions in conflict situations
Learn a useful step-by-step sequence that facilitates successful mediation

Encouraging productive conflict

Let’s look at what marks out the desirable Hint: they serve a purpose
Explore different exercises that can help you and your team become more comfortable and effective at engaging in productive conflict

Our Method

Our “Conflict Management” Training enables a sustainable learning experience through these training and coaching elements:

One training day
Models and theories based on literature, experience, neuroscience and practicability
Take-home exercises for you and your team
Reflection and discussion
Simulations and case studies
Workbook & documentation
Exchange in a small, trusting group